FAQ’s
Local Laws
As we are an Arizona based LLC we are familiar with laws and regulations related to “firearms” within the state of Arizona therefore. We aren’t experts in the laws or regulations in your city, county or state and the ATF doesn’t publish a comprehensive guideline of each city or state’s regulation. Complying with your local laws and regulations ultimately is up to you and not us.
Shipping
We use various method’s for shipping. With purchases weighing 15 ounces or less most times USPS First class mail with tracking is what we use. For packages 1 pound and up we use USPS Flat Rate, FEDEX Ground or UPS Ground.
Order Processing Times & Inventory
Our standard processing time internally is 10-14 weeks from date of order. At spade composites we run (2) shifts per day to complete orders as quickly as possible and to insure it’s done to our high standards, however the process of manufacturing our barrels is a lengthy and meticulous process. We strive to ship your order as quickly as possible but often fall into the 10-14 week range due to the volume of orders we receive.
Export
Our products are not available for export under any circumstances.
Refund Policy
Our policy could be long and drawn out by our legal team, but it’s quite simple.
* Refunds are issued for purchases within 30 days of delivery.
* Refunds are for the product and we do not include shipping costs in the refund or shipping costs to us.
* Refunds are processed internally within 1-2 business days. Once the refund is issued it’s up to your bank’s policies how long it takes to get back into your account, sometimes it’s 5 or so days. Refunds are issued to the payment method in which you paid.
* Refund requests must have a RMA number attached on the outside, this way we know it’s a return and to process it ASAP.
* Refunds may be subject to our 20% restocking fee.
* Please use a method of shipping that show’s tracking, this way you can see when it get’s delivered.
Exchange Policy
We do our best to accurately describe our products online and give an accurate representation in regards to the product. If you decide to exchange the item we’re happy to do that for you.
* Item must be new in the packaging, or have packaging that isn’t destroyed.
* Exchange can be for similar type items, if you choose to get a higher priced item you will incur a cost of the difference.
* Shipping to and from us isn’t covered with the exchange and return shipping will be our normal $9.95 rate.
* If you have an order with us we can hold the order or you can place an order and we will include it with the new shipment.
Custom Orders
We realize that you might want something customized including your name, or some other personal details on our products. While this isn’t a normal practice for us it’s something we sometimes can accommodate. In the event you get a product that is customized all sales are viewed as “final” with no refunds or exchanges allowed on the product. One off custom products often add 1-2 additional weeks to your order.
Clearance / Closeout
Sometimes we have excess inventory or items that we are going to discontinue. These items are offered at a discounted rate and considered final. No refunds or exchanges will be allowed on these items.
Warranty
Our warranty is against our workmanship and defects in engraving not on the product (unless branded as a Spade Composites item). We have no stated warranty period as we believe in doing what we can within reason to make it right. If you encounter issues with a non spade composites product it will need to be addressed by the manufacturer directly.